1Acceptance
By using the TestSangam website and service ([to be filled: legal entity], “we”), you agree to these terms and to our privacy policy. If you do not agree, please do not use the service.
The service is for people aged 18 or above. Students under 18 may use it only with a guardian’s consent.
2What the service is
TestSangam is a mentorship service for SSC CGL and CHSL preparation: an initial check, a daily question set, timed review, mocks, weekly reports and messages from a mentor. It is not a coaching institute, and it is not affiliated with the Staff Selection Commission (SSC) or any government body.
We guarantee no selection, score or rank. The estimates in reports are based on your recorded answers and state their own limits.
3Account and identity
- An account is created with a mobile number and an OTP; there is no password.
- One person, one account. The mobile number is the identity and cannot be changed from the app.
- Keep your phone and OTP safe; you are responsible for activity on your account.
- We may suspend or close an account for false information, impersonation, or misuse.
4The free week
The first week is free — once per mobile number, for life. Creating more than one account to repeat it is a breach of these terms, and such accounts may be closed.
What the free tier includes is stated on the pricing page and may change over time.
5Subscription and payment
- A subscription is bought in advance for a fixed term. There is no auto-debit and no automatic renewal.
- Payment is processed by Razorpay; your card or UPI details never reach us.
- A subscription starts when the payment is confirmed by the gateway. A tax invoice is issued for every payment and stays available on the billing page.
- Prices may change; a change does not affect a term already bought.
- A new term bought while one is active starts after the current one ends. When you change plan, the system handles the current and the new plan by its rules.
6Refunds
The free week before payment exists so you can try without paying. Subscription fees are therefore generally not refunded, except: (a) a duplicate payment for the same term; (b) a confirmed payment that has not produced a subscription within 24 hours; (c) where the law requires it.
Request a refund with the payment ID at [to be filled: contact email] or through the contact page. An approved refund goes back to the method the payment came from, within the gateway’s and the bank’s timelines. A credit note is issued against the related invoice.
If we discontinue the service, the unused part of an active subscription will be refunded pro rata.
7Your data and content
- Your answers, timings and history are your record; they stay available to you while the account exists — with or without a subscription.
- Personal data is handled as described in the privacy policy.
- A weekly report’s share link opens without a login — whoever you give the link to can see it. The shared image carries only the positive parts.
8Referrals
A shared letter carries a referral code. The server decides a code’s validity, window and benefit. Using your own code or drawing benefit through fake accounts is a breach, and benefits may be revoked.
9Acceptable use
- Do not copy, scrape, republish or sell the question bank, solutions or reports.
- Do not share the account, answer through bots or automation, or defeat the exam-integrity measures (timer, curtain, trust stamps).
- Do not harass others, abuse the mentor, or use the service unlawfully.
- On a breach we may limit, suspend or end access; in serious cases without prior notice.
10Intellectual property
The questions, explanations, tricks, report format, software and brand belong to us or our licensors. You receive a limited, non-transferable permission to use them for your own, non-commercial preparation.
11Claims and limits
We make no claim of score gains without before-and-after data. Reports are estimates; their confidence is written alongside. The service is provided “as is”; we do not promise uninterrupted or error-free availability.
12Changes and termination
- We may add, change or remove features; major changes will be announced in the app.
- You may stop using the service at any time. Request account closure or data deletion as described in the privacy policy.
13Limitation of liability
To the extent the law allows, our total liability for any claim is limited to the amount you paid us in the 3 months before the claim. We are not liable for indirect, incidental or consequential loss (such as a lost opportunity in an exam).
14Governing law and disputes
These terms are governed by the laws of India. Any dispute goes first to the grievance officer; thereafter the courts at [to be filled: city] have exclusive jurisdiction.
15Grievance officer
Grievance officer: [to be filled: grievance officer], [to be filled: grievance email]. Address: [to be filled: address]. We will acknowledge a complaint and resolve it within the time the applicable law allows.
16Changes to these terms
We may change these terms from time to time; the current version stays on this page with its date, and major changes are announced in the app. Continued use after a change counts as acceptance.
This document exists in Hindi and English; where the meanings differ, the English version prevails.